The following list of denials are meant to be representative of
the denial reasons handled by CMA, but as insurance companies are
constantly striving to come up with new denial reasons, this list is
not intended to be a complete list.
 |
Not Medically Necessary When the insurance company feels that the
specific treatment rendered was not required based on an alleged
medical review of the file. However, often the individual that
supposedly reviewed the claim is not a licensed physician or medical
practitioner. |
 |
Denied For Preexisting Condition When a claim is denied because
the policy language excludes medical conditions that the patient had
during a defined period of time before the policy went into effect.
The specific restrictions vary from policy to policy. |
 |
“Pended” For Preexisting Investigation When a claim is put on
hold by the insurance company while they allegedly investigate
whether or not the condition that was treated was a preexisting
condition. The insurance company will usually require past medical
information from the patient such as a list of doctors that the
patient saw prior to the policy’s effective date and those doctors’
records. |
 |
Non-Covered Benefit Insurance policies usually contain a list and
description of certain medical care and treatment that is
specifically not covered under the policy. |
 |
Limited Benefits Similar to non-covered benefits, insurance
policies usually contain a list and description of certain medical
care and treatment that only have limited benefits (i.e. payment)
under the policy. |
 |
Termination Of Coverage When a claim is denied as the insurance
company is stating that the patient was not covered under the policy at
the time of treatment. This often occurs even if the insurance company
verified benefits to the hospital upon admission. (Sometimes the
insurance company will completely rescind the policy, thus backdating
the policy and treating it as if it never went into effect.) |
 |
Failure To Obtain Pre-Authorization Most insurance companies require
either the individual or the medical care provider to call and obtain prior
authorization of a particular treatment. If this is not done, the insurance
company will deny a claim or assess a financial penalty. |
 |
Treatment Does Not Match The Authorized Days When the treatment is
different than the days authorized, some insurance companies will deny the
entire claim on the basis that the number of days authorized do not match
the number of days on the hospital bill. |
 |
Out-Of-Network Provider When a claim is denied or benefits are reduced
because the patient did not seek treatment from a medical provider listed
by the insurance company as part of their network of providers. |
 |
Treatment Could Have Been Provided At a Lesser Level Of Care When a third party
reviewer, normally for the insurance company, feels that the treatment
provided was excessive under the circumstances and that lesser treatment
could have been provided. |
 |
Experimental/Investigational When the insurance company feels that
the course of treatment was not sufficiently medically established to
warrant coverage. |
 |
Work-Related/Workers’ Compensation An insurance company will deny a
claim if it suspects that the injury or illness may have been
work-related. This would alleviate their financial responsibility by
forcing workers’ compensation insurance to cover the charges. |
 |
Pending Receipt Of Completed Claim Form This is a favorite tactic of
many insurance companies. They will deny or pend the claim until a claim
form is completed by the insured. They will often state that it is required
that their members update their records and refuse to process the claim
until such information is received. |
 |
Untimely Filing When an insurance company will deny a claim based on
their time requirements for the filing of a claim after discharge. The
time requirement may be in the patient’s policy or in a contract the
insurance company has with the hospital. |
 |
Appeal Time Expired For this denial, the insurance company refuses to
consider a hospital or their representative's appeal of an earlier denial
as the insurance company is claiming that it was filed after the
insurance company’s appeal deadline. As with untimely filing, the time
requirement may be in the patient’s policy or in a contract the insurance
company has with the hospital. |
 |
Denied For Alcohol Use Or Commission Of Crime When an insurance
company denies a claim based on alleged language in the policy with their
insured where it states that injuries resulting from certain type(s) of
illegal activities are not covered. Exact language varies among insurance
companies and even among policies, but what is consistent is that usually
the denial is based on the patient’s conduct at the time of injury. |